Mitsubishi Electric Australia

3.5(19)

29 Baywater Dr, Wentworth Point, New South Wales, 2127

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Services:Repairs & Servicing

Why Choose Mitsubishi Electric Australia?

Mitsubishi Electric Australia handles warranty repairs and servicing for Mitsubishi Electric systems. The business has a mixed track record: the phone team can be helpful with product queries, but after-sales support and response times have drawn criticism from some customers.

About Mitsubishi Electric Australia

Mitsubishi Electric Australia handles repairs and servicing for Mitsubishi Electric systems out of Wentworth Point, New South Wales. For anyone whose split or ducted unit needs a warranty repair or a service agent sorted, this is where those jobs are managed.

Word of mouth here is genuinely mixed. We've heard warm praise for a few of the team, with one local singling out Wayne, Matt and John Marc for going well beyond what was asked, and another finding the phone sales crew helpful with a straightforward question. On the other side, we've heard the odd grumble about getting a reply and keeping things moving once a job is logged, so it's worth staying on top of serial numbers and following up.

If you've got a Mitsubishi Electric system that needs looking at, call them during the week to talk through your repair and check what the process involves.

Location

What Customers Say on Google

Service

“Can't fault the phone sales team. Rang to ask about the black stainless steel colour and they were very helpful.”

Service

“Very poor after sales service. Called to ask questions about my air-con and Jennifer asked me to send an email with the serial no etc. No reply for a week until another follow up email but did not provide me with much information at all.”

Source: Google Reviews

Community Comments

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Frequently Asked Questions About Mitsubishi Electric Australia

: Mitsubishi Electric Australia manages repairs and servicing for Mitsubishi Electric split and ducted systems from its Wentworth Point base. This covers warranty repair claims and arranging a service agent for an existing unit. If your system is a Mitsubishi Electric model and needs fixing or a service booked in, this is the team to contact directly about it.
: Contact the team directly with your unit's serial number and model details on hand, since this is commonly asked for when logging a warranty or service request. Being ready to explain the fault and when it started will help. Ask them directly about timing and costs for your job, as these aren't fixed and depend on the system and the issue.
: This is exactly the kind of job the Wentworth Point business is set up for, as it handles warranty repair claims for Mitsubishi Electric systems specifically. Experiences reported have been mixed, with some praising staff who went beyond what was asked, while others found the process slow or had trouble getting a clear answer on serial number checks. Confirm your warranty details with them upfront.
: Local word of mouth on the Wentworth Point team is mixed. Some callers have named staff, including Wayne, Matt and John Marc, for going well beyond what was asked when sorting out an issue, and the phone sales team has been described as helpful for general product questions. Others have reported slower replies when chasing a service or repair outcome, so it's worth following up if you don't hear back.