Fujitsu General (AUST.) PTY LTD

3.6(41)

Unit 1/24 Gibberd Rd, Balcatta, Western Australia, 6021

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Services:Split System Installation Repairs & ServicingDucted Air ConditioningCommercial Air Conditioning

On Time, Kept in TouchBill Matched the QuoteFixed First TimeEmergency Call-Outs

Why Choose Fujitsu General (AUST.) PTY LTD?

Fujitsu General handles split system and ducted installations, repairs and servicing across residential and commercial jobs in the Balcatta area. Strong points come through on communication and problem-solving, the team explains what's wrong, shows up when promised, and quotes that match the final bill. Emergency call-outs mean they'll respond when your system fails at the worst time.

About Fujitsu General (AUST.) PTY LTD

Fujitsu General (AUST.) PTY LTD handles air conditioning work out of Balcatta, Western Australia, from split system installation and repairs through to ducted reverse cycle systems and commercial jobs. When something stops working at the worst possible moment, they also take emergency call-outs, which is how one household around Perth has come across them in the middle of a hot spell.

What comes through most clearly is the way the team communicates and sorts a problem. People talk warmly about technicians like Gareth, Kelvin and Cameron turning up on time, explaining what's actually wrong, and getting the fix done properly. Dion, who helps coordinate appointments and parts, gets a particular mention for ringing back when he says he will and even talking one caller through a fault over the phone. One local was told a competitor's repair would run into eye-watering territory, called here for a second opinion, and had the real issue diagnosed and fixed for a fraction of it. That kind of story is a big part of why people call them back.

We've heard the bill tends to match the quote, and one person has mentioned a problem being sorted on the first visit. When a call-out wasn't their fault, they didn't charge for it, which locals remember.

It's fair to say opinion isn't unanimous: a few have found getting a timely response frustrating, particularly around parts and follow-up. Still, the overall impression around Balcatta leans positive, and the technicians who attend tend to earn genuine thanks. Get in touch to talk through your system and contact them.

Location

What Customers Say on Google

Professionalism

“From the first point of contact to same day service the professionalism from this company has been outstanding. My A/C had an issue that was not their fault, yet they didn't charge a call out and rectified the issue the next day at a very reasonable price.”

Service

“I have to say the service i received was second to none. Dion from Fujitsu Balcatta WA was a huge help coordinating the parts and labour to get our air conditioning working again. Very friendly and super helpful.”

Source: Google Reviews

Community Comments

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Frequently Asked Questions About Fujitsu General (AUST.) PTY LTD

: The team covers split system installation, repairs and servicing, ducted reverse cycle air conditioning and commercial air conditioning jobs. Work ranges from fixing a faulty board or sorting an error code on an existing unit through to installing a new ducted or split system, with technicians also diagnosing issues over the phone before a visit is even booked.
: Yes, they take emergency call-outs, which is how some households have found them when a system fails during a hot spell.
: People consistently mention technicians turning up on time, explaining the fault clearly and keeping in touch throughout the process. Technicians named Gareth, Kelvin and Cameron are called out for professionalism and follow-up, and the service manager Cameron is noted for good communication and fast responses when advice is needed.
: Contact the Balcatta team with details of the fault or job, including the model of your Fujitsu unit, any error code showing, and when you're free for a technician to attend. Several locals report the team giving useful troubleshooting advice over the phone first, and in some cases the bill has matched the quote given and the fault was fixed on the first visit.
: The business has a mixed reputation. Many report technicians fixing the problem first time, keeping in touch and charging what was quoted, including help with faulty boards and inverter units. Others have had slower waits for parts or follow-up on warranty issues, so it's worth discussing expected timeframes for parts and repairs upfront when you book.