Townsville Service Group

4.4(8)

15-19 Dalrymple Rd, Garbutt, Queensland, 4814

“Your local partner for Excellence and Reliability.”

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Services:Split System Installation Repairs & Servicing Ducted Air ConditioningCommercial Air Conditioning

On Time, Kept in TouchFixed First TimeEmergency Call-Outs

Why Choose Townsville Service Group?

Townsville Service Group handles split and ducted air conditioning, commercial systems and emergency call-outs across North Queensland from their Garbutt base. Customers consistently note technicians arriving on time, keeping them informed and sorting problems first time, with staff described as friendly and knowledgeable.

About Townsville Service Group

Based in Garbutt, Townsville Service Group (TSG) handles split system installation, repairs and servicing, ducted air conditioning and commercial work for homes, businesses and industrial sites across North Queensland. It's a locally owned and operated outfit, and Ben Mathiesen and Robert McDonald each bring 16 years as certified air conditioning and refrigeration tradesmen, and Lindsay Pemberton 17 years.

People who've had them out speak well of the service here. Locals mention technicians turning up on time, keeping them in the loop and sorting the problem first time, which is exactly what you want when a unit dies before the summer heat sets in. One local called them an absolute legend after getting some advice over the phone. The odd grumble about wait times does come up, so it's worth asking about timing when you call.

TSG also runs an after-hours service. If you need a quote or want to book a job, give them a ring to check what they can take on.

Location

What Customers Say on Google

Service

“The staff at TSG made it so easy to deal with this company. The people I dealt with were all so friendly, helpful, professional and their callouts were prompt and on time.”

Professionalism

“Many thanks for prompt professional friendly electrician. Ethan, our electrician was well presented, polite, communicated clearly whilst efficiently attending to the job he came to do.”

Speed

“Great service and prompt. Polite technician who knew his stuff.”

Source: Google Reviews

Community Comments

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Frequently Asked Questions About Townsville Service Group

: Townsville Service Group covers split system installation, repairs and servicing, ducted air conditioning and commercial work, taking on jobs for homes, businesses and industrial sites across North Queensland. The team includes tradesmen with long backgrounds in air conditioning and refrigeration, and locals mention them attending to marina boat air conditioning and fridge systems as well, alongside standard split and ducted jobs.
: Yes, emergency call-outs are one of the confirmed signals for Townsville Service Group. This matters most when a split system or ducted unit fails unexpectedly, as one customer noted when an air conditioner died right before the Townsville summer heat set in. Ask them directly about availability for urgent jobs when you call for a quote.
: Locals who've had Townsville Service Group out describe technicians turning up on time, keeping them in the loop throughout the job and fixing the problem first time. Customers highlight staff being polite, professional and knowledgeable, with technicians explaining what they're doing on site, whether it's a split system repair at a home or a commercial air conditioning job.
: Contact Townsville Service Group directly through their website or phone to arrange a quote for split system installation, repairs, servicing, ducted air conditioning or commercial work. It helps to have details ready such as the make or model of your unit, access to the site, and the best time for a technician to attend, especially for jobs in Garbutt and across North Queensland.
: Yes, Townsville Service Group is locally owned and operated out of Garbutt, servicing homes, businesses and industrial sites across North Queensland. The business is known locally, with customers praising prompt, professional technicians for split system, ducted and commercial air conditioning work, and even marina-based air conditioning repairs.